Delivering certainty to the organisational change process
In the modern digital age, most organisations are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies and technology advancement. Processes, systems, and strategies need to constantly change for an organisation to remain competitive. Millennium Consulting’s organisation change management services focus on bringing certainty to the change management process, by creating a change management plan to support the smooth transition and ensure clients are guided through the change journey.
Change always brings uncertainty and 70% of change initiatives fail due to employee resistance. Greater certainty in transformation and delivery is needed for change to be successful. Millennium Consulting are experts in preparing your business for change and in minimising the associated risks. Our organisation change management services use a combination of business architecture, design and analysis to deliver change, giving you greater confidence in the process.
Our organisation change framework includes:
Clearly defined change aligned to business goals
We conduct a critical review against organisational objectives and performance goals to ensure the change process leads your business in the right direction strategically, financially, and ethically. This step can also help you determine the value of the change, which will quantify the effort and inputs you should invest.
Determine impacts and those affected
Once it has been established what you wish to achieve and why, we then analyse the impacts of the change across individuals and teams throughout the organisation. This information will start to form a blueprint identifying where training and support is most needed to mitigate the impact of change.
We establish the most effective means of communication for teams and individuals affected by the change and develop a robust communication strategy. This will include a timeline for how the change will be communicated, key messages and the communication channels and mediums you plan to use.
To aid engagement, it’s important that employees recognise they will receive training to give them the skills and knowledge they need to operate efficiently. We develop training strategies that can include a suite of micro-learning online modules or a blended learning approach incorporating face-to-face training sessions or on-the-job coaching and mentoring.
Measure the change process
Throughout the change management process, we put in place a structure to measure the business impact of the change and ensure that continued reinforcement opportunities exist to build efficiencies. We constantly evaluate the change management plan to determine its effectiveness and document any lessons learned.
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